Tuesday, November 10, 2009
Training Doesn't Work! Take two.
Training doesn't work in organizations either!
Did I just say that?
In organizations the problems aren't just with the motivation of person trained but with peers, managers, systems, procedures, processes, tools... Shall I go on?
Many problems need to be addressed before training can work in an organization. Most have to do with support after the training. Will there be anyone to encourage and coach you after you are trained?
Imagine a high school marching band trained like most organizational employees or volunteers are trained. There would be the training session, say, 1/2 or full day. Much of that day would be an overview of bands. In the interest of producing well rounded band members, each musician would get information on all the instruments. Near the end there would be a brief, usually hurried, role-play of a musical piece. Then everyone would be left on their own with no further practice as a group, rehearsal or coaching.
Imagine the result.
Every training session an organization schedules is an attempt to change that enterprise. Organizations need to get real and provide the support each learner will need after the training session is over.