Saturday, September 15, 2007
Carrot or stick?
Many organizations are faced with situations where they can take a carrot or stick approach with members or employees.
Too many choose the stick and then wonder why they meet resistance.
Let me ask, if you a dealing with customers or clients would you make the same choice? Would you even consider punishing customers? (Well if you were really considering your policies mindfully that is.)
Yet, often, organizations choose to punish members or employees who don't follow "the rules". For example, in requiring training or during a hastily conceived change.
What might be gained if organizations enticed members and employees to attend needed training or to embrace a change?
Treat your members and employees to a carrot more often than a stick. You may be pleasantly surprised at the results.